Privacy policy
Last updated: [22/10/2023]
This Privacy Policy describes how Pro Nutrition & Fitness (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.pnfit.in/ or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to Our Privacy Policy
We might make updates to our Privacy Policy as needed, whether due to changes in our practices or for legal and regulatory purposes. When we do, we'll publish the revised Privacy Policy on the website, update the "Last updated" date, and follow any other steps required by the law.
How We Collect and Use Your Personal Information
To provide our services, we collect various types of personal information about you over the past year, depending on how you interact with us. In addition to the specific uses described below, we may use this information to communicate with you, deliver our services, meet legal obligations, enforce our terms of service, and protect our services and your rights.
What Personal Information We Collect
Information You Provide Directly:
- Basic contact details like your name, address, phone number, and email.
- Order details, such as billing and shipping information, payment confirmation, and email.
- Account information, including your username, password, and security questions.
- Shopping information, including items you view, add to your cart, or save to your wishlist.
- Customer support information you choose to share when contacting us through the Services.
Some features may require this information. If you choose not to provide it, you might not be able to use those features.
Information We Collect Through Cookies:
We automatically gather certain information about your interactions with our Services, known as "Usage Data." We use cookies and similar technologies to do this. Usage Data can include how you access our site, device, and browser information, network connection details, IP address, and other information related to your interactions.
Information We Get from Third Parties:
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This can include companies supporting our site, payment processors, and data collected through online tracking technologies when you visit our site or interact with our services.
All information from third parties is handled in line with this Privacy Policy. However, we aren't responsible for the accuracy of information from third parties or their policies. For more details, see the section on Third Party Websites and Links.
How We Use Your Personal Information
We use your personal information to offer our services, process payments, fulfill orders, send notifications related to your account and transactions, manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews.
Your personal information is used for marketing and promotional purposes. This includes sending marketing communications via email, text message, or postal mail, and displaying advertisements for products or services. We may use this information to tailor our Services and advertising on our site and other websites.
We use your personal information to detect and respond to potential fraudulent, illegal, or malicious activity. If you have an account, it's your responsibility to keep your credentials secure. Do not share your username, password, or access details with others. If you suspect your account is compromised, contact us immediately.
Cookies
Just like many other websites, we use cookies on our site. To learn more about the cookies we use related to powering our store with Shopify, please visit [https://www.pnfit.in/]. Cookies help us enhance our site and services, run analytics, and gain insights into how users interact with our services. We may also allow third parties and service providers to use cookies to improve our site and tailor services and advertising.
Most browsers automatically accept cookies, but you can configure your browser settings to remove or reject them. Keep in mind that blocking cookies can affect your user experience and the functionality of certain features. Additionally, it may not completely prevent information sharing with third parties, such as our advertising partners.
How We Share Personal Information
In certain situations, we may share your personal information with third parties for legitimate purposes, as outlined in this Privacy Policy. This sharing may occur under the following circumstances:
- With vendors and third parties who provide services on our behalf, such as IT management, payment processing, data analytics, and customer support.
- With business and marketing partners, including Shopify, for providing services and advertising.
- When you direct or consent to the disclosure, such as when you request product shipments or use social media widgets.
- Within our corporate group for running a successful business.
- In connection with business transactions like mergers or bankruptcy, to comply with legal obligations, enforce terms of service, and protect our services and rights.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
|
Category |
Categories of Recipients |
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
|
Category of Personal Information |
Categories of Recipients |
|
Identifiers such as basic contact details and certain order and account information |
Business and marketing partners |
|
Commercial information such as records of products or services purchased and shopping information. |
Business and marketing partners |
|
Internet or other similar network activity, such as Usage Data |
Business and marketing partners |
User-Generated Content
The Services may allow you to share your thoughts through product reviews and other content created by users. If you choose to share this user-generated content in public areas of the Services, it becomes accessible to anyone.
We don't have control over who can access the information you choose to make public, and we can't guarantee that those who access it will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public, nor for the accuracy, use, or misuse of information shared with or received from third parties.
Third-Party Websites and Links
Our website may contain links to other sites or online platforms run by third parties. If you visit sites not operated by us, you should review their privacy and security policies, as well as their terms and conditions. We do not ensure the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they provide. Information you share on public or semi-public areas, including on third-party social networking platforms, may be visible to other users of the Services and those third-party platforms without restrictions on its use by us or by third parties.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and your child has provided us with their personal information, you can request its deletion by contacting us.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measures are flawless or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend avoiding unsecured channels for communicating sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide our services, meet legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on your location, you may have certain rights concerning your personal information. However, these rights may not be absolute, may apply only in specific circumstances, and we may decline your request as allowed by law.
- Right to Access/Know: You can request access to the personal information we have about you, including details of how we use and share your information.
- Right to Delete: You can ask us to delete your personal information.
- Right to Correct: You have the right to request corrections to inaccurate personal information.
- Right of Portability: You can receive a copy of your personal information and request its transfer to a third party under certain conditions.
- Right to opt out of Sale or Sharing or Targeted Advertising: You can opt out of the sale or sharing of your personal information or the processing for targeted advertising, as defined by applicable privacy laws.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: You can direct us to limit the use and/or disclosure of sensitive personal information to what is necessary for providing the services or goods expected by an average individual.
- Restriction of Processing: You can ask us to stop or limit the processing of personal information.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you can withdraw that consent.
- Appeal: If we deny your request, you can appeal our decision directly.
Managing Communication Preferences: You can opt out of receiving promotional emails at any time. If you do, you may still receive non-promotional emails related to your account or orders.
You can exercise these rights where indicated on our site or by contacting us using the provided contact details. We will not discriminate against you for exercising these rights. We may need to collect information to verify your identity before responding to your request. You can designate an authorized agent to make requests on your behalf, but we will require proof of your authorization.
Complaints
If you have complaints about how we handle your personal information, contact us using the provided contact details. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority, depending on your location.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise your rights, contact us via email at hello@pnfit.in.
